FAQ

SHIPPING & TRACKING

HOW LONG WILL THE ORDER TAKE TO BE DELIVERED?
This product is uniquely designed based on your requirements. Since it’s a highly customized just for you, it takes up to 7 – 10 days for the product to be delivered depending on the delivery location.

ARE THERE ANY SHIPPING CHARGES?
ektho provides free Shipping all over India for orders above Rs.1000. A standard shipping fee of Rs 50 will be applied on orders below a Rs. 1000

HOW DO I TRACK MY ORDER?
You Can Track Your Order Once it has been dispatched. You will receive an SMS with a link. You can also track it from your account on the website by clicking on track Orders. It might take 24 hours for the tracking number to be active so that you are able to track the order.

HOW TO PLACE AN ORDER?

To place your order, follow these steps:

  • Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size & colour, if applicable. You can check out our size chart for reference.
  • Once you’re done, click the ‘Add to Cart’ button
  • After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping through update or confirm the order and click ‘Checkout’.
  • From there, you can either login to your existing ektho account or simply continue
    as a “New User” and create one by adding all the details with a password
  • If you want to ship to another address please do by select ‘Ship to a different address’
  • Once you’re done, proceed to checkout, confirm your shipping address, and select
    the desired payment method to confirm your order by clicking ‘Place Order’.

WISHLIST

  • If the customer is not logged in in their account and Wishlist a product it will remain in
    the list for the next 30 days
  • If the customer is logged in and Wishlist a product they can view it till the time they remove it from their wishlist or add it to their cart.